Refund policy

Refund Policy

Thank you for choosing Taiora Jewelry. We are committed to providing you with high-quality products and services. If you are not completely satisfied with your purchase, we offer return and exchange services.

1. Return and Exchange Conditions

•Return Period: You have the right to apply for a return or exchange within 14 days from the date of receiving the item.
•Item Condition: Returned items must remain in their original condition, unworn, undamaged, and with all original packaging, tags, and accessories attached.
•Non-returnable Items: For hygiene reasons, pierced earrings cannot be returned or exchanged. Custom or personalized items (such as special engravings or custom sizes) cannot be returned or exchanged unless there is a quality issue.

2. Return and Exchange Process

1.Submit an Application: Please send an email to hktaiora@gmail.com within 14 days of receiving the item, providing your order number, reason for return, and photos of the item (if returning due to quality issues).
2.Wait for Approval: Our customer service team will review your application within 1-2 business days and provide a Return Merchandise Authorization (RMA) along with detailed return instructions.
3.Return the Item: Please package the item securely and return it to the following address:

Floor 15, Tower 7, Qianhai Kerry Centre, Nanshan District, Shenzhen, Guangdong Province, China

Recipient: Taiora Returns Department

(Please note: Items returned directly without authorization will not be accepted.)

3. Return Shipping Costs

•Quality Issues or Incorrect Items: If the return is due to our error (e.g., receiving a defective or incorrect item), we will cover the return shipping costs.
•Personal Reasons: If the return or exchange is due to personal reasons (e.g., change of mind, incorrect size), the customer is responsible for the shipping costs to return the item to our warehouse. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for packages lost in transit.

4. Refund Processing

•Once we receive and inspect your returned item, we will send you an email notification.
•If the return is approved, the refund will be processed and automatically applied to your original method of payment within 7-10 business days.
•Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer. If you have not received your refund within 15 business days after receiving the refund confirmation email, please contact your bank or credit card company, or contact us at hktaiora@gmail.com.
•Original shipping charges (if any) are non-refundable.

5. Contact Us

If you have any questions regarding returns and exchanges, please feel free to contact us:

Email: hktaiora@gmail.com