Shipping policy

Shipping Policy

Last Updated: June 2026
Thank you for shopping at Taiora Jewelry. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays). After placing your order, you will receive an order confirmation email. When your order is shipped, you will receive another email containing tracking information.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Methods and Delivery Times

Our products are shipped from our warehouse in mainland China. We primarily use SF International to provide you with safe and fast global delivery services.
United States:
•Standard Shipping: Estimated delivery time is 7-15 business days after shipment.
•Actual delivery times may vary depending on the specific destination address, customs clearance speed, and force majeure factors (such as extreme weather).
Other International Regions:
•Estimated delivery time is 7-20 business days after shipment, depending on the destination country and region.
•Specific shipping costs and estimated delivery times will be displayed at checkout.

3. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and total order amount.
Global Free Shipping Offer: Orders over USD $100 qualify for free global standard shipping. The free shipping discount will be automatically applied at checkout.

4. Customs, Duties, and Taxes

Taiora Jewelry is not responsible for any customs and taxes applied to your order (DDU - Delivered Duty Unpaid). All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs policies vary widely from country to country, and we cannot predict specific fee amounts. If you refuse to pay the customs duties and the package is returned, we will deduct the return shipping costs and any other administrative fees incurred from your refund.

5. Shipment Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will typically be active within 24 hours. You can track your package status via the SF International website or the link provided in our email.

6. Damaged or Lost Packages

If you receive a damaged package or item, please contact our customer service team within 48 hours of receiving the goods and provide clear photos of the packaging and the damaged item. Please retain all packaging materials and damaged goods so that we can file a claim with the shipping carrier.
If your package has not been delivered more than 10 business days past the estimated delivery time and the tracking information has not updated, please contact us and we will investigate for you.

7. Incorrect Shipping Addresses

Please double-check your shipping address carefully at checkout. If a package cannot be delivered and is returned due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the shipping costs to resend the package.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Email: hktaiora@gmail.com